Returns
We want you to love your piece. You may return an eligible item within 14 days of delivery for a refund, provided it is unworn, unaltered, and returned in its original condition and packaging. Return postage is covered by you unless the item arrived faulty or incorrect (see below).
For hygiene and craft reasons, some items can't be returned:
- Made-to-order and bespoke bridal commissions, created specially for you.
- Pierced earrings, for hygiene.
- Personalised or engraved pieces.
Faulty or incorrect items.If something arrives damaged, faulty, or not what you ordered, tell us within 14 days and we'll put it right — a repair, a replacement, or a full refund including any postage you paid. This never affects your statutory rights.
To start a return, message Sajida on WhatsApp with your order details and we'll guide you through it.
Refunds
Once we receive and check your returned item, we'll confirm your refund and issue it to your original payment method, normally within 5–10 business days. Your bank or card provider may take a little longer to show it.
Payments are handled securely by Stripe. Refunds go back to the same card or bank account used at checkout — we can't redirect a refund elsewhere.
What we collect & how we protect it
We only collect what we need to serve you, and we never sell your data.
When you shop
To fulfil an order we collect your name, email, and delivery address. Card and bank details are entered directly into Stripe's secure fields — they never reach our servers, logs, or database; we only ever see a payment reference.
When you enquire or subscribe
If you message us or join the newsletter, we keep your contact details to reply and to send updates you asked for. You can unsubscribe at any time.
Who we share it with
Only the services that make the site work: Stripe (payments), our hosting provider (Vercel, including image storage), and — if you choose to contact us that way — WhatsApp. We use privacy-friendly analytics with no third-party advertising trackers.
How long we keep it
We keep order and enquiry records only as long as needed to fulfil your order and meet our legal and tax obligations, then remove them. You can ask us to access, correct, or delete your information at any time — just get in touch.
Your matchmaking data & fees
The matrimony service is built privacy-first, and that's a promise we keep in the software, not just in words:
- Your full registration — guardian name, phone, the candidate's biodata, and any photos — is encrypted before it's stored (AES-256-GCM) and is visible only to Sajida. A database copy reveals nothing readable.
- Photos are stored encrypted with no public link — only Sajida can view them, and only while your search is active.
- An introduction between two families only happens after both sides have given their consent.
- Your data is yours to delete, anytime. Open your tracker on the matrimony page and one tap permanently erases your registration, biodata, and photos — nothing readable is left, and you never have to ask us.
- When a case is closed, the personal details are automatically purged after a short retention period.
Fees & refunds
Founding-window registration is free. The success feeis only charged once a rishta is confirmed — because it marks a completed introduction, it is non-refundable once that point is reached. If a registration fee applies and no introductions have yet been made, contact us and we'll make it right.
Talk to Sajida
For anything about your order, your data, a return, or the matrimony service, reach out any time — message on WhatsApp. We aim to reply within a couple of days.